Most of the everyday tasks we do today can be done online, and shopping is no exception. Online shopping has grown to become a multibillion-dollar industry, with more people purchasing goods through the internet than ever before. Whether we’re looking at our favorite skincare products from South Korea or checking out an indie clothes boutique in Canada, we appreciate the convenience of having access to global stores while receiving the same support and comfort as we would in person.
Part of this convenience is how easily these stores can ship to the Philippines or wherever we are currently living. But keep in mind that not all courier services are the same, and you might be able to expect better service from some providers compared to others. Below are seven factors you need to look for when selecting the right one for you:
Their Experience
First, consider choosing a courier agency that has been in the business for several years. Experienced companies are typically better at handling unforeseen events and changes in the shipping industry. Oftentimes, they are also more reliable than fledgling courier services, which can put you at ease about a high-value package being delivered to you in great condition. If you choose a newer company, it’s recommended that you start with lower-value items that are not time-sensitive or fragile.
How They Ensure the Safety of Your Products
Another important factor to consider when choosing a courier service is how they can guarantee the safety of your products. This is especially true if you’ve bought fragile items such as plates or porcelain figurines.
Go through several services and check how they’ll pack your items. You should also ask whether each item is bubble wrapped separately, as well as whether any insurance will be given should your items be damaged or out of order upon receipt. For specialized services, consider options for freight forwarding in Townsville. You can reach out to your courier service through their social media accounts if you can’t find this information on their website.
Whether They Provide a Global Package Tracking Number
A good courier service would provide a global package tracking number that monitors the movements of your parcel while it is in transit. This will allow you to receive real-time updates on where your package is so that you know when you can expect to receive it. Global package tracking also adds an extra layer of security that prevents your item from potentially being lost as it is moving toward its destination. If your courier service has a streamlined system for tracking international items, consider that a green flag.
Their Speed and Efficiency
While few courier services can guarantee the exact day you’ll receive your parcel, your chosen courier should at least provide you with an estimated shipping time. Keep in mind that shipping differs from packing, so remember to get the estimates for both.
Some companies pack and seal all their items on a scheduled day, for example at the end of each Friday, and then ship it out the following week. From there, parcels follow the standard shipping time. If you want something delivered to you more quickly, look for a company that packs and ships out parcels every day.
How Carefully They Treat Your Items
Your courier service should not only ensure the safety of your products while they’re in transit, but they should also guarantee that all items are handled with care while in their warehouse. Regardless of whether you’re shipping fragile items, your courier should handle your purchase with the utmost care. One of the best ways to determine this is through social proof. Read customer reviews of your intended courier service and look at their website testimonials or social media accounts. You can also look at third-party review sites for more perspective.
How Competitive Their Pricing Is
The key term with regard to pricing is “competitive,” rather than “cheapest.” This is because going for the cheapest courier doesn’t necessarily guarantee excellent service. Instead of opting for the cheapest service by default, choose a company that gives you the best value for money or offers its services at a reasonable price point for what you expect. Consider where you’re shipping from, the usual price you’d have to pay for shipping, other additional fees you need just to claim your item, and how much your courier service is charging.
On a similar note, look for courier services that offer easy payment options. This includes provisions to pay by credit card, online wallets, or other third-party platforms. This is especially important if you don’t want to experience the hassle of over-the-counter transactions.
How Professional and Supportive Their Customer Service Is
Lastly, look for a courier service that has 24/7 customer support. If you’ve got a concern about your delivery or want to clarify the details for a specific service, it’s a relief to know that you can speak with a human who can resolve your concerns.
A good courier service will list all the ways you can reach them, whether it’s through email, their official website, Viber, or their official social media accounts. As a good rule of thumb, professional courier services answer all inquiries within 24 hours, with some consideration given during weekends and holidays.
While this list is not exhaustive, it covers the most important factors you should consider when choosing a courier service for your shopping needs. The right service should enhance your customer experience journey and make you enjoy the convenience of international shopping. As per the tips above, choose a courier agency that has a good track record and a proven, simplified process. This will ensure that you receive your parcels on time, in great condition, from anywhere in the world.
