Manila International Airport Authority (MIAA) general manager Cesar Chiong has ordered a thorough investigation on the alleged loss of luxury items of a newly-arrived passenger of the Etihaad Airways at the Ninoy Aquino International Airport Terminal 3.
In a statement released by the media affairs division, MIAA public affairs office chief Ma. Connie Bungag said: “we extend our sincere apologies to Etihad passenger Mr. Adrian Cotoco for his unpleasant experience upon arrival at NAIA Terminal 3 last September 8, 2022, when one of his baggage was discovered pilfered.”
Bungag said an all-night investigation conducted by the MIAA and Etihad through a review of various CCTV footages revealed that the luggage tampering could not have happened at NAIA Terminal 3 but at foreign airports where passenger made stop-overs enroute to Manila.
“We expect Etihad Airways to extend immediate assistance to passenger while the investigation continues”, Bungag assured.
Complainant Adrian Villalon Cotoco, 23, a Content Creator (Artist), with passport Number P5783653A and a resident of No. 42 Forest Hill St., New Manila, arrived on September 8, 2022 at 6 p.m. at the NAIA Terminal 3, aboard Etihad Airways flight EY 424.
Cotoco recounted that at about 9 a.m. of September 7, 2022, he departed from Madrid, Spain on board Etihad Airways flight EY 46 and had a stopover at Malaga Spain at about 10:30 a.m. He waited for an hour before flying to Abu Dhabi and arrived there at around 9 p.m. of the same date.
He departed from Abu Dhabi on board Etihad Airways flight EY 424 at about 3 a.m. on September 8, 2022 and arrived at the NAIA terminal 3 at around 4 p.m. of the same date.
Cotoco alleged that when he got his luggage at the carousel, he noticed that it was lighter compared to the original weight and that the locks were destroyed. He immediately inspected his luggage and found out that some luxury items were missing, namely:one pair of Balenciaga shoes worth 600 euros; a Dior Slipper worth 700 euros; three Chanel perfume bottles worth 660 euros and a Jo Malone perfume worth 200 euros.
Despite diligent efforts, the said items could no longer be found and Cotoco’s bag was found to have been pilfered.
The Airport Police Department issued Cotoco a copy of the police report to support his claim for insurance.