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Travel and Leisure

CEB eases, digitizes travel experience for NAIA T3 passengers

Digitizes travel experience
(from left) Manila International Airport Authority (MIAA) general manager Cesar Chiong, senior assistant general manager Bryan Co and T3 Manager Lauro Francisco along with CEB’s Vice President for marketing Candice Iyog (right) listen as (not in photo) Lei Apostol, Cebu Pacific Vice President for Customer Service Operations, explains the new processes introduced for enhanced customer service at the NAIA Terminal 3. (JERRY S. TAN)

New features aimed at providing faster and easier travel processes have been introduced by Cebu Pacific (CEB) for passengers utilizing the Ninoy Aquino International Airport Terminal 3 (NAIA T3).

Yesterday, airport authorities led by Manila International Airport Authority (MIAA) general manager Cesar Chiong, senior assistant general manager Bryan Co and T3 Manager Lauro Francisco and assistant manager Bernald Joseph Juare, along with CEB’s Vice President for marketing Candice Iyog, spokesperson Carmina Romero, Corporate Social Responsibility Specialist Roxanne Gochuico, CEB external PR representative Malou Reyes and station manager Michael Diorissimo Madamba walked the media through the entire process of the enhanced customer service at the said airport terminal.

Passengers who acccomplished online check-in are to enter through a dedicated gate, among other features that will ease travel experience. From the first entrance at the NAIA T3 Departures (Online Check-In Entrance), customers who checked-in online can go straight to the boarding gates if they don’t need to check in their bags.

For passengers who need to check in their bags, they may proceed to CEB’s self-bag tag kiosks at Isle E, scan their boarding passes at a machine, print and attach the tags on their bags. Thereafter, domestic passengers may proceed to the online check-in bag drop counters at E16-E29, while international passengers may check the counters assigned to them on the flight information monitors near Isles D and E.

Meanwhile, passengers who did not check in online may enter through Gates 1 and 2 and use any of the check-in kiosks located in between Isle D and E. They may also print their bag tags and use the bag drop counters located between D16-D29 and E1-E15.

Iyog said CEB also now offers a repack area where all passengers can check if they are within their allowed baggage limit weight. It also allows passengers to conveniently repack or arrange their bags if necessary.

The airline is also ready to address the concerns of passengers with same-day flights by operating a 24/7 help desk at its ticket office near NAIA T3 Arrival Gate 6.

“Our top priority at Cebu Pacific is to ensure the safety and comfort of our passengers. As demand for air travel picks up, we hope that these solutions will allow our customers to travel more conveniently and reach their destinations with ease,” said Lei Apostol, Cebu Pacific Vice President for Customer Service Operations as she, along with Vice President for Marketing Candice Iyog, explained the new processes.

GM Chiong lauded CEB’s initiatives to improve passenger experience at NAIA T3.

“Our focus is to make sure that we will deliver the best service to our riding public and to our fellow Filipinos. This supports our overall goal to continuously enhance travel experience for all passengers passing through the NAIA,” said Chiong.

Since he assumed office, GM Chiong has undertaken measures to further provide a seamless travel experience for passengers that include the removal of the initial security check in all four NAIA terminals, reassignment of some domestic and international flights to other terminals and the implementation of several digitalization projects.

Meantime, CEB advises its passengers to book their flights online by creating a MyCebuPacific account to get notifications about their upcoming trips, manage their bookings, access their Travel Funds, among other features. Online check-in is also available via the Cebu Pacific app and website, reducing passenger waiting time at the airport and allowing them to go straight to their assigned boarding gates.

Itchie G. Cabayan
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