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Digital advocacy network bats for Grab refund resolution

Digital Pinoys

A network of digital advocates is pushing for the immediate resolution of the Philippine Competition Commission’s order to refund overcharged fares.

Digital Pinoys national campaigner Ronald Gustilo said that the PCC should finally resolve the issue on Grab’s refund order.

“The PCC should resolve the concern immediately. Anything less of full compliance to their refund order to Grab should be penalized as well.”

It can be recalled that Grab Philippines was slapped with a P25.45 million penalty, which was supposed to be refunded directly to qualified passengers. However, only P6.15 million has been refunded to the customers. The transport network giant is claiming that they have fully complied with the refund order and is passing the blame to the passengers for failing to comply with refund requirements.

“Compliance should mean that all qualified passengers have received their refund. Anything less of that is non-compliance. Grab should stop blaming the passengers and just give them the refund.”

Gustilo said that they have also written to the PCC to follow up on the developments of the refund order. PCC gave Grab until April 22, 2022 to comply. In response to the letter, PCC said that the matter is “still under consideration by the commission” after Grab manifested that they have complied with the refund order.

Recently, Marikina 2nd district Representative Stella Quimbo said in a hearing of the Committee on Metro Manila Development that Grab Philippines has a record of overcharging its passengers. She also called out the Philippine Competition Commission for waiting for Grab’s submission of their reports in relation to the mandatory compliance review.

“We thank Rep. Quimbo and the members of the Metro Manila development committee for bringing up Grab’s overcharging issue. We are hopeful that sone enough, Grab will be compelled to comply finally with the order and return illegally collected fares from their passengers.”

Reference: Ronald Gustilo, Digital Pinoys National Campaigner