Home>News>Metro>Disconnection suspended until end of April — Meralco

Disconnection suspended until end of April — Meralco

UNTIL the end of the month, the Manila Electric Co. (Meralco) will continue to suspend all disconnection activities in its franchise as the National Capital Region (NCR) and neighboring cities are placed under Modified Enhanced Community Quarantine (MECQ) .

Given the ongoing pandemic situation and the latest quarantine measures, and always conscious of the challenges our customers are facing amid these trying times, we will continue to put on hold all disconnection activities until April 30 2021,” said Ferdinand O. Geluz, Meralco FVP and Chief Commercial Officer.” We hope this extension will help lessen the burden of our customers and provide enough relief and time for them to settle their bills.

Meralco once again reiterated that it will continue vital operations such as meter reading, following the order of the Energy Regulatory Commission (ERC), and will also continue to work round the clock to serve its customers.

Meralco business operations, including meter reading and bill delivery activities, will continue throughout the MECQ,” said Geluz. “Our continued operations will ensure that actual consumption for the month will be billed accordingly. But rest assured there will be strict implementation of health protocols in order to safeguard the health and safety of both customers and our personnel.

Meralco once again encouraged customers to send a personal message (PM) via Facebook Messenger, Twitter or call its 16211 hotline before going to Meralco Business Centers (BCs), which will be on skeleton force, for any inquiries and concerns on billing and payments as a precaution to the rising number of COVID-19 cases. This measure ensures that customers will save time and effort, but more importantly, minimize any potential and unnecessary exposure to the virus.

The distribution utility announced that BCs will remain open to accept payments, applications and customer assistance. Business hours will be from 7 a.m. to 3 p.m. on skeleton workforce in compliance to IATF guidelines from Monday to Friday and 7am to 12pm on Saturdays.

Meralco’s customer touchpoints include the Meralco website at www.MERALCO.com.ph, and its social media accounts on twitter @MERALCO, on Facebook at www.facebook.com/MERALCO, and the Meralco Hotline at 16211. Customers can also send emails to [email protected].