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DSWD improves payout area for better service to more clients

In its continuous effort to provide quality public service, the Department of Social Welfare and Development (DSWD), through its Crisis Intervention Division (CID), expanded and improved its payout venue for the Assistance to Individuals in Crisis Situation (AICS) to accommodate more clients seeking aid.

Situated at the DSWD Central Office in Batasan, the improved CID holding area has been accommodating approximately 500 clients per day since December 3. These individuals are requesting assistance such as but not limited to financial, material, medical, psychosocial support, and referral services.

The Department, as part of its initiatives to better its service, has responded to the public’s comments and feedbacks, which were documented in the regular Client Satisfaction Measurement Report. In the second semester of 2021, some clients have expressed their concern, through the Client Satisfaction Survey, that parts of the holding area are at risk of flooding during the rainy season. Likewise, there is not enough roofing to shelter clients who are waiting in line.

“Kailangan nang sapat na masisilungan,” said one of the clients who provided comments and suggestions in the Client Satisfaction Survey.

The Department of Social Welfare and Development improves its holding area for the payout of the Assistance to Individuals in Crisis Situation for better service and to accommodate more clients per day.

The CID then facilitated the establishment of concrete pavements and adequate roofing materials, through the technical assistance of the DSWD Building and Grounds Management Division.

The Department believed that through the expansion of the area where the screening, assessment, and the release of financial assistance take place, a large number of clients will be able to access social protection services.

“Maganda at maayos naman po ang serbisyo po ninyo,” said another client.

Meanwhile, according to the 3rd Quarter Client Satisfaction Measurement Report, the CID gained a 97% satisfaction rating from the clients they served under the AICS Program. The client measurement survey aims to capture the total experience, expectation, and satisfaction of citizens/clients in the delivered public service which includes the accessibility and facilities to deliver a safe and orderly implementation of the program.

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