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DSWD’s digital transformation a game-changer

The Department of Social Welfare and Development (DSWD) is making significant strides toward digital transformation, which Secretary Rex Gatchalian describes as “game changer.”

“We are committed to leveraging the latest technologies to deliver better and more efficient services to the Filipino people,” Secretary Gatchalian said.

“This digital transformation initiative will enable us to become a more agile and innovative organization, better equipped to meet the needs of our beneficiaries and stakeholders,” the DSWD secretary pointed out.

Secretary Gatchalian said the DSWD recognizes that the success of this initiative is heavily reliant on the recruitment of bright Information and Communications Technology (ICT) talents as well as technology leaders.

The Department is therefore committed to creating an environment that attracts the best and brightest in the industry, according to the DSWD secretary.

“We understand that our success depends on the talent we bring on board. We are committed to providing an environment that fosters creativity, innovation, and collaboration. We want to attract top-notch talents who share our vision and are passionate about positively impacting people’s lives,” Secretary Gatchalian explained.

The DSWD’s Information and Communications Technology Management Services (ICTMS) is behind the digitalization effort which is aimed at creating a more efficient and responsive organization.

Julius Gorospe, who heads the ICTMS, said the move towards digitalization will streamline the department’s operations and improve its delivery of services to the people.

“This initiative aligns with President Ferdinand R. Marcos Jr.’s mandate to accelerate digitalization across all government agencies,” said Gorospe, who is also Special Assistant to the Secretary (SAS) for E-Governance and Digital Infrastructure.

Gorospe said the DSWD’s digital transformation covers the entire organization, from front-line service delivery to back-end support functions.

“The department is embracing modern technologies such as cloud computing, artificial intelligence and data analytics to enable it to become more agile and responsive to the needs of the people,” said Gorospe, who also acts as the Chief Information Officer (CIO) of the Department.

The DSWD‘s digital transformation, Gorospe said, clearly demonstrates the Philippine government’s commitment to making the country a digital leader in the region.

“In addition, this initiative will catalyze change in other government agencies and organizations across the country,” Gorospe said.

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