Beware of online seller ‘Feel at Home’ –– paging DTI

September 18, 2019

RECENTLY, my nephew ordered from online seller ‘Feel at Home’ a ‘multi-function mini electric frying pan,’ thinking it will be useful for one who lives alone in a condo.

Almost as soon as he had ordered, someone contacted the number he gave and in no time, the delivery was already made.

Initially my nephew was impressed and happy, because everything was so quick.  His impression, however, went away as quickly too.

Here’s why. When he opened the box, the item delivered to him was different from the one he saw on Facebook, as advertised. Even the accessories were totally different.

In the FB advertisement and even in the box of the item that was delivered, the pan was bigger and made of different material. It was also advertised that the order comes with accessories that would convert the pan into a steamer where one can also cook boiled eggs, with matching cover. The steam function was what particularly made my nephew interested since he is fond of dimsum foods.

To his utter disappointment, the box contained a much smaller pan, a plastic measuring cup similar to the one that comes with rice cookers and a small, stainless bowl similar to a soy dish.

What in the world do the measuring cup and stainless bowl have to do with the frying pan? There is simply no logic.

Naturally, efforts to relay the complain were made, beginning with the very cell number that was used to contact my nephew during the delivery and collection of payment (it was COD or cash on delivery basis).

When all text messages and calls went unanswered, my nephew turned to the FB advertisement with no result too. He also texted and called up the numbers – there were at least three— given in the FB ad as supposedly the numbers to be contacted for any questions or concerns about the product but still, no one answered.

Right now, I am convincing my nephew to file a formal complaint against ‘Feel at Home’ not only for not acting on his complaint and ignoring his complaint in the first place. Moreso, I want him to help other would-be victims of the said online seller.

I checked on FB and discovered that this seller also peddles a variety of products, which makes me wonder how many more have fallen victim to their mode of operation?

Clearly, this company’s relationship with their customers —or should I say prey or victims?—ends once they have collected payments which is unfair for the unsuspecting buyers who expect value for money. By the way, the said frying pan is worth a staggering P1,499 which is a lot, if the buyer is a student who just used his savings.

For those who were also ‘victimized’ by ‘Feel at Home,’ kindly contact my number so you could join my nephew in filing a formal complaint, prevent others from falling into the same trap and finally put a stop to the modus of the said company.

The said company should be investigated by the Department of Trade and Industry (DTI) since it is in the business of duping well-meaning online customers and I believe that it is incumbent upon the DTI  to protect the consumers.

Considering the huge number of Filipinos going online nowadays, the said seller, ironically calling itself ‘Feel at Home,’ should be stopped on its tracks given the way they deal with their buyers.

I hope the DTI will act on this quick before it’s too late.  For those behind the operation of ‘Feel at Home,’ I could only hope for the worst karma and a quick one too.


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