Home>Editorial>Miscellaneous>GM Chiong wants maximum airline personnel attendance for holidays as passenger volume hits 1.6m from dec.1-15 alone
Miscellaneous

GM Chiong wants maximum airline personnel attendance for holidays as passenger volume hits 1.6m from dec.1-15 alone

Cesar Chiong

Following a record of 1.6M passenger volume for December 1-15, 2022 alone, Manila International Airport (MIAA) General Manager Cesar Chiong reiterated his call for airline operators and their ground handlers to ensure maximum attendance of their personnel and include buffers in case the need for augmentation arises during this Christmas week.

“This is so that we can be assured that they have the numbers, I have directed our head of operations to make the airlines submit their manpower schedules and deployment vis-a-vis their number of flights in a day, making sure that there are enough ground staff especially check in agents, loaders and ramp agents,” Chiong said.

The airport GM also ordered the MIAA’s own operations and engineering teams to ascertain reliability of all facilities and equipment that will highly impact on flight operations.

Too, GM Chiong immediately ordered a thorough inspection of the baggage handling system in NAIA Terminal 3 following a report that it encountered some issues for about an hour morning of Saturday, December 17,while contingency measures put into place followed the MIAA’s Manual for Irregular Operations (IROPS), the GM emphasized that the aim should always be “no system failure”.

In this light, he urged airlines to also plan for contingencies to complement airport mitigating measures for irregular operations.

Recent reports where pieces of luggage belonging to airline passengers failed to arrive with them in Manila, GM Chiong expressed serious concern over the incident. He said that airlines must always keep passengers aware if their bags were not loaded onto the flight and give them the necessary compensation per day of delay based on the Air Passenger Bill of Rights (APBR).

“The MIAA and the airlines should always work together so that the air riding public can be provided with a pleasant airport experience,” Chiong stressed.

Itchie G. Cabayan
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