Cebu Pacific is now working with the National Bureau of Investigation (NBI) and is also coordinating with other authorities such as the Department of Trade and Industry (DTI) and Civil Aeronautics Board (CAB) to warn the public against booking flights through unauthorized channels.
CEB spokesperson Carmina Romero said the airline and the NBI seek to identify unauthorized sellers of its flights who are using fraudulent or stolen credit cards.
Romero also said that Cebu Pacific has cancelled bookings that were purchased using fraudulent or stolen credit cards as confirmed by their partner banks.
“Following an investigation, it was determined that certain individuals used these cards to book Cebu Pacific flights, which were subsequently converted into Travel Funds. These Travel Funds were then used to illegally resell flights through unauthorized channels,” she said.
She added that passengers affected by the cancelled bookings have been sent notifications and are advised to book new flights through www.cebupacificair.com using a valid and authorized form of payment should they wish to proceed with their travel plans.
Meantime the following Facebook groups that booked flights for passengers using fraudulent credit cards have been taken down:Cebu Pacific Refund – https://www.facebook.com/groups/426610031927684;Cebu Pacific Travel Fund (For Sale) – https://www.facebook.com/groups/1016560490256609; Cebu Pacific Air- Log in or sign up to view and CEBU PACIFIC PISO FARE//PROMO TICKET//LOW FARE – https://www.facebook.com/groups/1271257087394124/?ref=share&mibextid=wwXIfr&rdid=YZUtFi8OG).
Romero said Cebu Pacific strongly reminds all passengers to book their flights only through CEB’s official website, mobile app, or accredited travel partners to ensure access to the airline’s guaranteed lowest fares and legitimate booking services.
“To book your flights with CEB, you may directly visit www.cebupacificair.com or download our official mobile app on the Apple App Store or Google Play Store,” she said.
