IN an effort o enhance passenger experience at the country’s main gateway, the Ninoy Aquino International Airport (NAIA) terminals, an agreement was entered into by the Department of Transportation (DOTr) with the Bureau of Immigration (BI) and Manila International Airport Authority (MIAA).
MIAA general manager Eric Jose Ines said that under the agreement, passengers can expect shorter lines and a more comfortable experience at the premier airport terminals.
For his part, Transportation Senior Undersecretary Giovanni Lopez stressed that BI personnel posted at the country’s main gateway play a crucial role in making sure that all passengers—Overseas Filipino Workers, local travelers and foreign tourists—safe and secure, while guaranteeing their efficient movement.
“Nais ng Pangulo na mabilis, komportable at ligtas ang ating mga pasahero. Itong kasunduan natin with MIAA GM Eric Jose Ines and BI kasama si Commissioner Viado will make sure that we deliver the President’s promise to our OFWs, passengers and international tourists,” Lopez said.
It was learned that under the deal, the DOTr will authorize the allocation and disbursement of the Immigration Service Charge (ISC) for the BI, when additional immigration officers are designated to perform overtime duties not covered under the 2025 General Appropriations budget.
The BI, for its part, will render 24/7 immigration services to support the MIAA in complying with its mandate to provide international standard airport accommodation and service whenever necessary and also provide the MIAA a certified number and list of BI officers and personnel at the NAIA Terminals 1 and 3 monthly.
MIAA general manager Ines said the authority will undertake the allocated portion of the airport regulator’s authorized collections to fund the ISC, either in the form of overtime or honoraria under the prescribed rates and guidelines in accordance with Civil Service Commission (CSC) rules and other pertinent laws and regulations.
