Home>Editorial>Miscellaneous>MIAA’s GM Chiong pushes for best passenger experience

MIAA’s GM Chiong pushes for best passenger experience

Cesar Chiong
MIAA general manager Cesar Chiong speaking at a meeting of his strategy team at the airport. (JERRY S. TAN)

MANILA International Airport Authority (MIAA) general manager Cesar Chiong has directed all concessionaires servicing the premier airport terminals at the NAIA to establish a system in such a way that credit cards will be accepted.

It was learned that Chiong had created a team that will conduct the necessary discussions, citing that the Little Vin Vin, for one, the master concessionaire at the NAIA terminal 2, has led the way in improving their system.

“In two weeks’ time, most, if not all establishments at NAIA Terminal 2 will already accept credit cards,” said Chiong, as he also directed a check on all ATM machines to ensure that they are in working condition at all times.

The airport manager assured that everything is being done by the MIAA to provide the best passsenger experience possible, specially with the onset of the holiday season when there is an expected surge in passenger volume.

In this light, he advised air travellers to allot enough time to be at the airport two hours before scheduled departure for domestic flights and three hours for international.

Chiong also advised air passengers to try checking in online, saying this will help to ease the long queues at the airport.

He also said that passengers must make sure they also check their flight’s airport terminal assignment before proceeding to the airport, as well as advisories, for a hassle-free travel.

Meanwhile, it was learned that Chiong held a meeting with the Aviation Security Group where it was reiterated that providing security at the NAIA Terminals is a shared responsibility.

Chiong said the discussions were fruitful and aimed at providing the air passengers the best security possible.

Meanwhile, MIAA’s senior assistant general manager Bryan Co has said the MIAA accepts the different feedbacks in terms of the stress level and congestion at the airport.

“We accept the complaints but what ‘s more important is to take action and improve passengers experience,” Co added.

Itchie G. Cabayan
DIRECT HIT entertains comments, suggestions or complaints. Please have them emailed to [email protected] or text 0917-3132168.