THE NAIA Terminal 3 Airport Police and Screening and Surveillance Division were praised by a passenger for the swift recovery of a jewelry box which she inadvertently left behind when she flew to Singapore last June 28, 2025.
The commendation came from passenger Kimberly Nakamura, who expressed her gratitude via a social media post.
Manila International Airport Authority (MIAA) General Manager Eric Ines emphasized the importance of integrity among airport personnel, reminding them that any found items must be promptly reported to the Lost and Found section to ensure it is returned to its rightful owner.
According to Ines, the personnel involved in the successful recovery are expected to receive formal commendation during the next flag-raising ceremony, as recommended by the MIAA Praise Committee.
It was learned that the passenger earlier missing jewelry box, which contained her wedding rings, a diamond necklace, and earrings. She discovered the loss after arriving in Singapore on June 28, 2025, following her flight from Manila, and immediately contacted airport authorities.
In line with President Ferdinand R. Marcos Jr.’s directive to provide immediate assistance to those in need, the APD headed by its Chief, Col. Bing Jose, quickly coordinated with the Screening and Surveillance Division. CCTV footage confirmed that the jewelry box had been left unattended at Gate 104 and was passed around by some personnel including those from security and despite multiple chances, none of the staff reported the item to the Lost & Found Section.
“Through the relentless efforts of the Terminal 3 APD and Surveillance Team, all items were recovered. Airport Police Officers Casey San Juan and Frelyn Leda along with CCTV analysts, followed every lead, questioned all involved parties, and stayed committed until full recovery,” said Ines.
Although Nakamura chose not to file formal charges, Ines said the incident has raised serious concerns about negligence and theft among some personnel that he now urged concerned agencies to take disciplinary action against those responsible.
Ines said the MIAA is commending its Terminal 3 Police and Surveillance teams for their dedication in resolving this case and is now coordinating with the concerned agencies to ensure that those involved are held accountable, even if the passenger concerned opted not to pursue any legal case.
