An advisory was issued by Cebu Pacific and Cebgo reminding all its passengers to allot ample time to get to the airport and go through security inspection, Immigration screening, check-in, bag drop and other pre-departure requirements.
CEB spokesperson Ma. Rosario Lagamon said passengers with flights during peak travel periods are encouraged to be at the airport at least two hours before departure for domestic flights, and three hours for international flights.
Those travelling to Australia (Sydney and Melbourne) need to allot additional time for more stringent security screening required by their governments, she said.
Lagamon added that to speed-up the check-in process, CEB is strongly recommending the use of CEB Web Check-in.
Visit the Check-in section of the Cebu Pacific website (http://www.cebupacificair.co
For international flights, web check-in is available from seven days up to four hours before scheduled flight departure.
Those taking domestic flights can do web check-in up to one hour before their scheduled departure Passengers, she said, may also use CEB Mobile Check-in. Download the official Cebu Pacific Mobile App on the App Store or Google Play and tap on the Check-in option. CEB mobile check-in is available from seven days to four hours before an international flight, and up to one hour before a domestic flight.
Lagamon stressed that passengers on domestic flights using CEB Web or Mobile Check In can get their boarding passes through their devices.
Those with no check in baggage can go straight to their boarding gate. Passengers with check in baggage, on the other hand, can drop these off at the bag drop counter no later than 45 minutes before the flight.
Passengers on international flights may also check in via the website or mobile app.
Those who received their boarding pass and have no bags to check in will need to bring a printed copy of their boarding pass to be able to immediately proceed to immigration and final security check.
On the other hand, passengers who have check in baggage and those who did not receive their boarding passes upon using CEB Web or Mobile Check In will need to show up at the check in counters to present valid travel documents and drop their bags at least one hour before their flight.
Passengers on international flights are strongly advised to immediately proceed to the immigration counters after completing check in requirements.
“We advise all passengers to monitor flight information and if possible, immediately proceed to their respective boarding gates. Passengers should be at the gate at least 30 minutes before the scheduled time of departure, except for flights departing Dubai (45 minutes),” Lagamon said.
All check-in counters close 45 minutes before the scheduled time of flights, except those exiting Dubai (one hour) and Shanghai (50 minutes) to finalize flight manifest and pre-departure requirements of the authorities.
All boarding gates close 15 minutes before the scheduled time of flights, except flights exiting Dubai (20 minutes).
Meanwhile, passengers are reminded to pack their luggage properly and ensure that checked in baggage have proper identification labels with name, address and contact details.
While weighing scales at the check-in counters are calibrated regularly to ensure accuracy, check the weight prior to heading for the airport to avoid the hassle of repacking upon check in.
Lagamon said Cebu Pacific and Cebgo allow only one hand-carry bag with maximum weight of seven kilos, with dimension of up to 56cm x 36cm x 23cm. This dimension includes most wheeled cabin bags and backpacks.
In addition to one hand-carry baggage, each passenger may also bring ONE small bag not exceeding 35cm x 20cm x 20cm. This includes handbags, purses and laptop bags that can fit under the seat. Adult passengers traveling with infants may carry-on ONE small bag containing baby food and necessities, aside from their allowed hand-carry baggage.
Assistive or medical items such as walking canes, foldable walkers and baby strollers; as well as items purchased inside the airport (airside) are on top of the hand-carry baggage allowance for each passenger. For any concerns, passengers may approach Cebu Pacific roving agents for assistance.