Wait for new Meralco bill, consumers told

Meralco

CHAIRMAN of the House Committee on Energy and Marinduque Rep. Lord Allan Velasco advised consumers to wait for the new electricity bill before settling previous billings.

Velasco issued the advice following the uproar from customers of Manila Electric Company (Meralco) over bill surges.

The House leader got  an assurance from Victor Genuino, first vice president and head of Customer Retail Services and Corporate Communications of Meralco, during the public hearing of the House Committee on Energy, that the next billing will be based on the actual power consumption.

“In this meeting, we were able to get the assurance of Meralco that consumers can disregard their estimated billing which were questioned by many of its customers,”  Velasco said.

“Hopefully by June 8, Meralco would have completed actual meter readings and thereafter send another bill with correct charges. In this correct billing, Meralco will indicate that the customer’s meter had been read. Pending the delivery of accurate billing, consumers do not need to pay yet and Meralco assures that no disconnection of electricity will happen in case of unpaid billing during the ECQ (enhanced community quarantine),” he added.

During the public hearing which was also attended by Energy Regulatory Commission Chair Agnes Devanadera, Meralco gave its assurance that customers who might have overpaid based on the estimated billings will be entitled to a refund of the full amount in excess of their actual consumption.

Those who will not claim their refund may have the overpayment credited to their next Meralco bill.

Velasco then asked Meralco that the refund or credit should be done at the earliest time possible, to ease the burden on the electricity consumers.

At the same time, Velasco welcomed news that a mechanism has been put in place to help consumers settle their outstanding bills incurred during the ECQ in equal monthly installments depending on their power consumption, as a way of further easing the burden of consumers in this time of pandemic.

Devanadera told the energy panel that the ERC has issued an advisory detailing the amortization scheme for unbilled power consumption.

Under the new scheme, consumers with monthly consumption of 200kWh and below for the month of February this year can settle their bills incurred within the ECQ and MECQ (modified ECQ) in six equal monthly installments, while customers whose monthly consumption is over 200kWh can settle their bills in four monthly installments.

The first amortization for both should be made not earlier than June 15, 2020, the ERC chief said.