REPORTS of alleged unfair treatment of baggage porters at NAIA who are employed by a long-time third-party service provider are now the subject of an investigation by the New NAIA Infra Corp. (NNIC), which is the new operator of the NAIA.
“As NAIA’s operator, we want to build a workplace that reflects our vision of a modern, efficient airport, where personnel and travelers alike can benefit from an atmosphere of fairness, respect, professionalism and accountability,” NNIC general manager Lito Alvarez said.
According to him the probe follows complaints received by the NNIC regarding the said service provider, which handles baggage porterage and retrieval at the airport.
It was learned that the provider’s contract was last renewed by the Manila International Airport Authority (MIAA) in 2022 and remains effective for three years.
“These porters are not directly employed by NNIC, but we take these complaints seriously. As the airport operator, we have a responsibility to maintain standards and ensure that all service providers treat their employees fairly, respect their rights and comply with labor laws,” said Alvarez.
He added that since assuming operations at NAIA on September 14, 2024, the NNIC has prioritized improving conditions for workers under its direct employment.
This, he said, includes offering better compensation and implementing workplace policies that promote fairness and professionalism, among others.
