Cebu Pacific (CEB) announced that as of 7 p.m. of October 23, normal baggage handling operations at Ninoy Aquino International Airport (NAIA) Terminal 3 have already been restored.
“We want to assure all passengers that checked baggage for new travel is now being processed as usual,” said CEB spokesperson Carmina Romero.
“For those impacted by delays in recent days, we are happy to report that 90% of the previously left-behind bags have been recovered. Our teams remain focused on swiftly delivering any remaining delayed luggage to affected passengers,” Romero added.
CEB also expressed its gratitude to the new airport operator, New NAIA Infrastructure Corp. (NNIC), for its crucial collaboration in resolving the issue.
“Their dedicated efforts played a key role in restoring operations,” CEB stated.
The airline also said that looking ahead, it is optimistic about NNIC’s ongoing commitment to enhancing airport infrastructure and making further improvements.
“We believe these initiatives will significantly enhance the travel experience, ensuring smoother and more comfortable journeys for all passengers. Most importantly, we deeply appreciate the patience and understanding shown by our passengers throughout this period. Cebu Pacific remains fully committed to delivering a seamless and meaningful travel experience for everyone,” Romero said.
