Manila International Airport Authority (MIAA) General Manager Eric Jose Ines announced the opening of dedicated Bureau of Immigration (BI) counters for Overseas Filipino Workers (OFWs) at the NAIA Terminal 3, in an effort to enhance passenger experience for them.
Officially opened on April 1, 2025, said counters are strategically located next to the OFW Lounge and forms part of the MIAA’s long-term plan to address the persistent issue of crowding at the departure area.
Ines said initial works were done by the MIAA before the turn-over of NAIA operations to New NAIA Infra Corporation (NNIC). This development is part of MIAA’s commitment to improving airport services for OFWs, ensuring a seamless, efficient, and stress-free experience. The additional counters are expected to accommodate up to 2,400 OFWs daily, reducing wait times and enhancing travel efficiency.
It was learned that the new facility, an annex of the existing immigration counters at Terminal 3, includes six additional counters. Three of these are fully operational, while the remaining three are in the process of being set up. To further expedite processing, 25 additional immigration officers have been deployed. Additionally, a Department of Migrant Workers (DMW) desk is available to assist OFWs with immediate concerns, including issues related to Overseas Employment Certificates (OEC).
The adjacent OFW Lounge at Terminal 3, which was inaugurated in July 2024 by the NNIC and is managed by the Overseas Workers Welfare Administration (OWWA), offers free meals, Wi-Fi, charging stations and assistance desks.
“This project reflects our deep appreciation for OFWs’ sacrifices, affording them with a dedicated hassle-free immigration experience,” said Ines.
