As the global healthcare industry seeks to improve systems and patient care itself, virtual nursing care is becoming more and more crucial for modern healthcare. The growing patient population drives institutions to render patient care without compromising service quality necessary for medical treatments and healing. Thus, virtual nursing care has moved from just a mere experimental concept to a critical pillar of modern medical practice. What was once regarded as a supplementary service is now reshaping how hospitals, clinics, and home-care programs deliver timely, safe, and accessible support. Today, virtual nursing hubs offer a practical solution largely aided by telehealth technologies allowing the remote handling of medical care tasks such as in-patient care, patient education, triage, documentation, and post-discharge follow-ups, virtual nurses ease the workload of on-site teams. This allows bedside nurses to concentrate on complex clinical procedures, improving both efficiency and patient outcomes.
This is why the Medical Solutions Group (MSG), one of the largest healthcare talent ecosystems in the US and led by its forward-thinking and dynamic Chief Executive Officer, Rebecca Rogers Tijerino recently visited the Worldwide Resource Solutions Philippines’ (WWRS Philippines) offices located in Bridgetowne Complex, Quezon City.
Tijerino leads one of the U.S.’ largest healthcare workforce solutions organizations, partnering with hospitals and healthcare systems to optimize labor resources, improve patient care, and address evolving workforce needs. With over 25 years of executive leadership experience at firms such as Randstad, The Intersect Group, Adecco, Seaton Corp., and Kelly Services, she has a proven track record of scaling businesses and developing technology-driven strategies that deliver best-in-class workforce solutions. A results-oriented leader, Tijerino is committed to driving sustainable growth while enabling healthcare organizations to meet the demands of today’s intricate labor environment.
Flying in recently with her for a few days’ visit were MSG senior leaders Brent Hardebeck, Chief Accounting Officer; Natasha Mann, Product Owner for Clinical and Quality; Sara Clock, Billing Director; and Alex Gaytan, Credentialing Manager. Representing the WWRS Philippines team who gave MSG the warmest welcome was Managing Director Otty Lumagui, along with Tony Monteras, Vice President for Admin, IT, and Facilities; Gilbert Torralba, Senior Director for Operations; and Mark Anthony Santos, Senior Finance Director.
Strengthening Ties, Expanding Impact
In this recent visit, Lumagui, and staff prepared a Filipiniana-themed town hall, where Tijerino and the MSG executives offered a preview of incoming plans and mapped out the direction for the months ahead for its KPO and CPO (Clinical Process Outsourcing) partner. During the town hall, MSG and WWRS Philippines further strengthened the partnership as Tijerino outlined the upcoming initiatives, including plans for branch expansion within and outside Metro Manila to ensure WWRS Philippines continues to operate even with threats of natural disasters, inter-company professional internship program to acquaint WWRS leadership and management teams with MSG’s operations in the U.S., and full equipping for virtual care services.
In her opening remarks, Tijerino lauded WWRS Philippines for its extraordinary pace of growth. She recalled her first visit to the Philippines in 2024, when the company—then in its inaugural year—had already expanded from zero to 200 employees at the Exxa building. A year later, she returned to find a workforce that had more than tripled, now exceeding 700 employees across the original Exxa site and the newly opened GBF Center office. This growth, according to Tijerino, complements MSG’s global growth and maintains its predominant position in the US, serving over 14,500 clinicians across the United States daily to connect care in hospitals, skilled-nursing facilities, and ambulatory care centers across all clinical spectrums. She also mentioned its other business in the Philippines, such as WorldWide HealthStaff Solutions, a talent acquisition firm that recruits assets globally and places them directly in permanent positions in in-house systems.
Tijerino also emphasized that the work and results delivered by WWRS Philippines directly contribute to MSG’s revenue opportunities. She added that this success encourages closer collaboration and a deeper appreciation of both Philippine culture and the unique workplace culture at WWRS.
The few days of visit allowed Tijerino and MSG executives to look closely at how WWRS Philippines operates in keeping its commitments to the parent company and making employees both prepared and fulfilled in helping deliver MSG’s mantra of Care Connect Excel – from talent acquisition, credentialing, onboarding alongside other essential human resource services.
“My recent visit to WWRS Philippines offices reinforced the incredible value our Manila team brings to our organization. The WWRS culture is centered on teamwork, continuous improvement, and a shared commitment to our purpose of connecting care. The level of expertise, the steady work ethic, and the collaborative mindset I saw on the ground play a meaningful role in the success of Medical Solutions Group. I left feeling proud of the impact this team has on our mission and grateful for the way they show up for our clients and clinicians each day.”
She further said, “The Philippines continues to be one of the most dynamic talent markets in the world, and our Filipino teammates are a big part of why. They bring a strong blend of technical skill, problem solving, and customer-centered thinking that aligns with our values and the needs of our clients and clinicians. Our WWRS Philippines team has shown time and again that they can scale, innovate, and deliver reliable results. These strengths are essential as we support the continued growth of Medical Solutions Group and work to meet the evolving needs of healthcare organizations across the U.S.”
Becoming a little more acquainted with Filipino culture from wearing Filipiniana attire, experiencing a traditional calesa (horse-drawn carriage) ride and enjoying Filipino delicacies like puto, kutsinta, kakanin (native delicacies) and Filipino-made sorbetes (ice cream), wrapped in Filipino hospitality, further seals Tijerino’s resolve in growing its Philippine partnership – a thrust that will allow both MSG and WWRS Philippines to help more Filipinos fill talent acquisition needs for the ever-growing global healthcare market.
To know more about Medical Solutions Group, visit its website at https://www.medicalsolutions.com/.
