RESIDENTS of Barangay 722 in Malate, Manila are up in arms against PLDT for lack of internet connection for almost three weeks now, although the billing is continous.
The residents, led by Carl Angelo Canlas, said that for weeks now (their ordeal began March 6), he had been calling and following up with PLDT and had been assured by a certain John (09812069166) that the problem is being addressed.
Canlas deplored the fact that he needs the internet badly for his work and his mother runs an online business, both of which are paralyzed due to lack of internet service.
He also noted with dismay that when he visited the e-statement of their account under his aunt’s name (telephone number 027082320), there was even an overpayment or credit of 1,815 which is equivalent to their regular bill for a month and a half.
They also received text messages claiming that the internet connection in their area has been restored when in truth and in fact, it is not, Canlas said.
It was learned that even students and other work-from-home employes in the same area have the same complaints, adding that their internet service was suddenly gone without any forewarning or assurance when it will be truly restored.
