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CIC maintains ISO 9001:2015 certification

Credit Information Corporation - CIC

MAKATI CITY, 31 March 2023 – The Credit Information Corporation (CIC), the country’s sole public credit registry and repository of credit information, has maintained its ISO 9001:2015 certification after successfully completing the on-site third-party surveillance audit on 1-2 February 2023.

The audit was conducted by BSI Group Philippines Inc. – the local branch of the British Standards Institution (BSI) Group. It is one of the world’s most experienced standards bodies and a founding member of the ISO.

“Maintaining the ISO certification is a testament to the Corporation’s steadfast commitment to deliver high quality, innovative, and continually improving services to our stakeholders, towards promoting the country’s credit information system,” the President and CEO Ben Joshua A. Baltazar said.

The PCEO also emphasized how external audits, such as BSI’s, have been beneficial to CIC’s systems and process improvements which drive greater customer satisfaction.

The BSI Group Philippines Inc. indicated in its audit report commendations for the CIC, such as having a streamlined strategic direction, maintaining a conducive and productive environment for continual improvement of the existing management system, fast retrieval of procurement-related documented information, and possessing evident leadership and commitment from its top management.

The ISO certification covers the management and maintenance of the Credit Information System, which includes Special Accessing Entity (SAE) Accreditation, Online Dispute Resolution Process (ODRP), Capacity Building, and Credit Data Management.

ISO, or the International Organization for Standardization, is an independent, non-governmental, international organization that develops standards to ensure the quality, safety, and efficiency of products, services, and systems.

Maintaining the ISO certification is pursuant to CIC’s performance commitments under its 2023 Performance Scorecard approved by the Governance Commission for GOCCs (GCG).

The CIC was conferred its first ISO certification amid the COVID-19 pandemic in 2021, with the technical assistance of the Development Academy of the Philippines for the development of CIC’s QMS, and is set for reaccreditation in early 2024.

The Credit Information Corporation (CIC), a government-owned and controlled corporation, was created by Republic Act No. 9510, otherwise known as the Credit Information System Act (CISA). The primary mandate of CIC is to establish a comprehensive and centralized credit information system for the collection and dissemination of fair and accurate information relevant to, or arising from, credit and credit-related activities of all entities participating in the ecosystem.

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