Over 150,000 guests are expected to travel to destinations outside Metro Manila during the Holy Week by AirAsia Philippines alone.
In view of this, the airline kicked off its expected Holy Week exodus with ‘alwaysREADY ngayong Semana Santa’, a corporate sustainability and social responsibility (CSSR) initiative that aims to promote readiness and provide assistance among its guests traveling to various provinces for the much-anticipated Catholic tradition.
During the launch of the said initiative, guests arriving at the NAIA Terminal 4 were personally welcomed by Paul Fudotan, assistant manager of NAIA Terminal 4; Arnel Atis, NAIA 4 manager; AirAsia Chief Executive Officer Ricky Isla and spokesman Steve Dailisan; Atty. Michelle Ann delos Trino Pacubas of the Civil Aeronautics Board and Julie Airine Divina, head of the Airport Police Department at NAIA 4, also as part of the routine inspection to ensure the safety, convenience and hassle-free travels among AirAsia guests.
“We are one with the Filipino people in observing one of the most important religious celebrations in the country. On top of our world’s best service, we are extremely humbled to fly our guests to the different destinations having safety, convenience, and on-time performance (OTP) as our top priority,” Isla said.
“AirAsia wishes to highlight readiness among Filipinos during their travels. We are #alwaysREADY for our guests, making processes simple and effective through our digital platform, the AirAsia Super App,” he added.
Dailisan said that with the expected influx of travelers gunning to spend the long weekend in their respective provinces, the airline allocated 12 check-in counters manned by well-trained ground staff to assist guests round -the-clock.
On March 28, Dailisan said AirAsia posted an outstanding OTP of 99 percent which can be attributed to the commitment and dedication among its employees to safely and efficiently transport guests and cargo to its destinations.
Carlo Carongoy, the airline’s external communications and public affairs manager and deputy spokesperson, said that additional volunteers composed of cabin crew trainees and interns were also deployed to assist passengers at the self-check-in kiosks and maximize the use of mobile check-in through the AirAsia Super App.
He added that a Customer Happiness Booth was also set up to assist guests with immediate rebooking concerns conveniently.
To assist guests, Carongoy said the airline also issued quick travel reminders via flyairasia.ph social media.
The said Holy Week initiative, which will run from March 30 to April 10, 2023, is being done in partnership with the Department of Transportation (DOTr), Manila International Airport Authority (MIAA), Civil Aviation Authority of the Philippines (CAAP), and Civil Aeronautics Board (CAB), he added.
